Refund policy

Every Rosa piece is inspected before it leaves us, and we take care to help you choose the right piece, size and stone before you buy.

All sales are final

We do not accept returns or exchanges, and we do not offer refunds on completed purchases. This applies to on-hand, bespoke and made-to-order pieces, including pieces bought at events.

If you're unsure about a design or your size, we're happy to help before you order. Message us, see our size guide, or book an appointment to see and try on our pieces in person.

Manufacturing defects

Please check your piece as soon as you receive it. If you notice a manufacturing defect, let us know immediately at hello@rosafinejewelry.com or on Viber or WhatsApp at +63 976 670 7142, with your order details and clear photos of the issue.

We'll assess the piece and, if the defect is confirmed, repair it at no cost to you.

Wear and tear, accidental damage, misuse, and alterations or repairs done by another jeweler are not manufacturing defects.

Lost stones

Stones that fall out and are lost cannot be replaced free of charge. We can source and set a replacement stone, charged at the cost of the new stone plus setting. To keep your stones secure, we recommend having your pieces checked once or twice a year. See repair services and jewelry care.

Ring sizing

If your ring doesn't fit, your first resize is complimentary. See repair services.