Frequently Asked Questions

Orders & Returns

What is your exchange policy?

We want you to love your Rosa piece! If it’s not quite right, we allow exchanges for unworn items within 7 business days of delivery. Simply choose your new piece and pay any price difference at checkout.

Please Note:

  • Exchanges are subject to evaluation upon return. If the item is damaged, clearly worn, or not in its original condition, a 20% restocking fee may apply.
  • Custom orders, engraved pieces, resized items, and archive pieces are final sale and cannot be exchanged.

Can I return my item for a refund?

We don’t currently offer refunds—but we’re happy to help you exchange for another piece that better suits you! Get in touch with us here.

What about partial exchanges or sets?

For items sold as sets (like pendant necklaces with chains), exchanges must include the full set. Partial exchanges are not accepted.

When will I receive my exchanged item?

Once we’ve received and evaluated your original piece, your new item will be shipped within 5-7 business days.

Shipping

How long does shipping take?

  • In-stock items: Ship within 1-3 business days after purchase.
  • Made-to-order items: Ship within 15-20 business days, plus standard shipping time. These pieces are handcrafted just for you, so they’re worth the wait!

Do you ship internationally?

Not yet—but we’re working on it! For now, we only ship within the Philippines, but stay tuned—Rosa Fine Jewelry is going global soon.

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How do I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can use this to monitor your package’s journey to you.

Need help tracking? Get in touch with us here, and we’ll sort it out for you.

What if my package is lost?

We know how stressful that can be! If you think your package is lost, email us right away at hello@rosafinejewelry.com so we can investigate and resolve it as quickly as possible.

Products & Materials

Where are your pieces made?

Our jewelry is handcrafted by expert jewelers in Hong Kong, a region renowned for their exceptional craftsmanship and high-quality jewelry. These artisans have perfected their craft over generations, ensuring every piece is polished and finished with precision. We are proud to support their local communities and share their incredible artistry with you.

What makes your jewelry special?

Our pieces are designed with care and crafted with expertise. From 14k solid gold to ethically sourced natural and lab-grown diamonds, every detail is meticulously refined to ensure long-lasting beauty. We’re confident in the quality and craftsmanship of our designs—each piece is polished to perfection and built to last. Learn more here.

Can I request a certification for my jewelry?

For custom orders, we offer certifications for certain pieces upon request:

  • For larger diamonds (e.g., 1 carat or more), we can provide a GIA Certificate.
  • For smaller diamonds or single stones, we can provide a GRC Certificate.

Please note: If a certificate is needed, the product must be sent to the testing center, as the certificate cannot be issued without inspecting the item first, which may take longer than our usual 15-20 days for made to order items.

  • FREE SHIPPING

    Enjoy free delivery anywhere in the Philippines, because timeless jewelry should come with effortless convenience.

  • EASY EXCHANGES

    Changed your mind? No problem. We make exchanges simple and stress-free.

  • RESPONSIVE SUPPORT

    Have a question or need help? Our team is always here to assist you. Contact us here.